Last updated: 21 January 2026
1. Who we are
This Privacy & Cookie Statement explains how we collect, use and protect your personal data when you use the Contractors Stay-Away website and services.
“Contractors Stay-Away” (“we”, “us”, “our”) is a sole trader business based in the United Kingdom.
If you have any questions about this Statement or how we handle your data, you can contact us at:
- Email: ku.oc.yawayatssrotcartnoc@tcatnoc
- Phone: 0785 299 5392
For data protection purposes, we are the data controller of your personal data when you use our platform.
2. Scope of this Statement
This Statement applies when you:
- Visit or browse contractorsstayaway.co.uk
- Create an account as a guest or host / accommodation partner
- List a property, make a booking or manage a booking
- Communicate with us or with other users via our platform
It does not apply to third-party websites, services or platforms you may access via our site (for example, payment providers, map services or external messaging tools). Those are governed by their own privacy and cookie policies.
3. The data we collect
We collect and process different types of personal data depending on how you use our platform.
3.1 Data you provide to us
When you register, create a profile, list a property, make a booking or contact us, you may provide:
- Identity data – name, job title, company/organisation, profile photo.
- Contact data – email address, telephone number, billing address, business address.
- Account data – username, password, preferences, communication settings.
- Property data (hosts) – property name, address or approximate location, description, amenity details, security features, photos, availability and rates.
- Booking data (guests) – property booked, stay dates, number of guests, special requests, company/contract details.
- Payment-related data – we do not store full card numbers. Card and payment details are processed by our payment providers. We may receive limited information such as the last four digits, card type and transaction result.
- Communications – messages sent via our platform, emails and any reviews or feedback you leave.
If you provide information about other individuals (for example, other guests in your team), you are responsible for ensuring they are aware of this Statement.
3.2 Data we collect automatically
When you use our site, we automatically collect:
- Technical data – IP address, browser type and version, device identifiers, operating system, time zone.
- Usage data – pages visited, time and date of visits, referral source, search filters applied, clicks and other interactions.
- Approximate location – derived from your IP address to help show relevant properties (e.g. by region/city).
- Cookie and tracking data – via cookies, pixels and similar technologies (see Section 7).
This helps us secure the platform, improve performance and understand how our services are used.
3.3 Data from third parties
We may receive personal data from:
- Payment providers – payment confirmations, fraud indicators, chargeback information.
- Analytics providers – aggregated statistics about site usage.
- Security / fraud prevention services – information to help us detect and prevent abuse or fraud.
- Other users – hosts or guests who provide your details as part of a booking or message thread.
4. How we use your data and our legal bases
We process your personal data for the purposes and legal bases set out below.
4.1 To operate the platform and provide our services
We use your data to:
- Create and manage your Contractors Stay-Away account
- Allow hosts to list properties and manage availability
- Allow guests to search, view and book properties
- Facilitate communication between guests and hosts
- Process payments, refunds and deposits
- Send booking confirmations, updates and important service messages
Legal basis: performance of a contract with you (or to take steps at your request before entering into a contract).
4.2 To communicate with you
We may use your data to:
- Respond to your queries and support requests
- Send service messages about bookings, changes or platform updates
- Ask for feedback or reviews following a stay
Legal basis: performance of a contract; our legitimate interests in providing effective customer service.
4.3 To improve and secure our services
We use data for:
- Monitoring and analysing site usage and performance
- Fixing bugs and improving user experience
- Preventing fraud, abuse, spam and other harmful activity
- Enforcing our Terms of Service
Legal basis: our legitimate interests in running a secure, efficient and user-friendly platform.
4.4 Marketing and personalised content
We may:
- Send you emails about new features, relevant properties or offers
- Show suggested content based on your previous searches and bookings
We will only send electronic direct marketing where permitted by law and, where required, with your consent. You can opt out at any time via the unsubscribe link or your account settings.
Legal basis: consent (where required); otherwise our legitimate interests in promoting our services.
4.5 Legal and regulatory purposes
We may process your data where necessary to:
- Comply with tax, accounting, anti-money laundering and other legal obligations
- Respond to lawful requests from regulators, law enforcement or courts
- Establish, exercise or defend legal claims
Legal basis: compliance with legal obligations; our legitimate interests in protecting our rights.
5. Who we share your data with
We share your data only where necessary and appropriate.
- Hosts and guests:
- For a confirmed booking, we share relevant details with the host (e.g. guest name, company, contact details, stay dates, special requests).
- We share host contact and property details with guests making a booking.
- Service providers (processors): We use trusted third parties to provide services such as website hosting, payment processing, email and SMS delivery, analytics, security and backups. They may process your data only under our instructions and must keep it secure.
- Professional advisers: Solicitors, accountants, auditors and insurers, where necessary for advice or compliance.
- Authorities and law enforcement: Where required by law or reasonably necessary to protect our rights, users, staff or the public.
- Business transfers: If we ever transfer all or part of our business, your data may be transferred to the new entity, subject to appropriate protections.
We do not sell your personal data.
6. International transfers
Our core systems are based in the UK, but some service providers may process data outside the UK or European Economic Area (EEA).
Where personal data is transferred internationally, we ensure appropriate safeguards are in place, such as:
- An adequacy decision by the UK government; or
- Standard Contractual Clauses or equivalent protections.
7. Cookies and similar technologies
7.1 What are cookies?
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work, to improve efficiency and to provide information to website owners. Similar technologies include pixels, tags and local storage.
7.2 How we use cookies
We use the following types of cookies:
- Strictly necessary cookies – required for basic site functionality, such as logging in, maintaining your session and processing bookings. These cannot be switched off via our cookie tools.
- Functional cookies – remember your preferences (e.g. language, saved searches) to provide a more personalised experience.
- Analytics cookies – help us understand how visitors use our site (for example, which pages are most popular) so we can improve the platform.
- Advertising / tracking cookies (if used) – may be used to deliver relevant adverts or measure the performance of campaigns. We will only use these with your consent if required by law.
7.3 Cookie consent and control
When you first visit our site, we may display a cookie banner asking for your consent to non-essential cookies. You can:
- Accept all cookies
- Reject non-essential cookies
- Manage your preferences by category
You can also block or delete cookies through your browser settings. Please note that blocking certain cookies may affect site functionality, particularly for bookings and account features.
If you use a cookie management tool on the site, you can review or change your choices at any time via that tool.
8. Data retention
We keep personal data only for as long as reasonably necessary for the purposes set out in this Statement and to meet legal, accounting and reporting requirements. Typical retention periods include:
- Account and profile data – for as long as your account is active, then a reasonable period afterwards to deal with queries or disputes.
- Booking and transaction data – generally up to 6 years from the end of the relevant tax year.
- Support communications – for as long as needed to handle your request and for a short period afterwards for training and quality.
- Marketing data – until you opt out or we determine it is no longer needed.
We may retain anonymised or aggregated data indefinitely as it cannot be used to identify you.
9. Your rights
Under UK data protection law (including the UK GDPR), you have the right to:
- Access – request a copy of the personal data we hold about you.
- Rectification – ask us to correct inaccurate or incomplete data.
- Erasure – ask us to delete your data in certain circumstances.
- Restriction – ask us to restrict processing in certain cases.
- Data portability – receive data you provided to us in a structured, machine-readable format and/or request that we transfer it to another controller (where technically feasible).
- Object – object to certain types of processing, including direct marketing.
- Withdraw consent – where we rely on consent, you can withdraw it at any time.
To exercise any of these rights, contact us at ku.oc.yawayatssrotcartnoc@tcatnoc. We may need to verify your identity before responding.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK. We would appreciate the chance to deal with your concerns first.
10. Security
We use appropriate technical and organisational measures to protect your personal data, including secure hosting, encryption in transit where appropriate, access controls and regular monitoring.
No system is completely secure. If you believe your account or data may have been compromised, please contact us immediately at ku.oc.yawayatssrotcartnoc@tcatnoc or on 0785 299 5392.
11. Children
Our platform is intended for adults and business users (e.g. contractor teams). We do not knowingly collect data from children under 18. If you believe a child has provided us with personal data, please contact us and we will delete it where required.
12. Changes to this Privacy & Cookie Statement
We may update this Statement from time to time. The latest version will always be available on our website and the “Last updated” date will be revised. For significant changes, we may notify you by email or via your account.
