Accommodation Partner Terms | Contractors Stay-Away Hosts

Last updated: 10 October 2026

These Accommodation Partner Terms (“Terms”) govern your use of the Contractors Stay-Away platform as a host, owner or accommodation partner (“you”, “your”).

By registering as a host and listing one or more properties on Contractors Stay-Away, you agree to be bound by these Terms.

1. Our role and your role

1.1 Our role

“Contractors Stay-Away” (“we”, “us”, “our”) is a sole trader business based in the United Kingdom. We operate an online platform that allows you to list contractor-friendly accommodation and receive bookings from guests (usually businesses booking stays for their teams). We:

Provide the online platform, tools and marketplace
Display your property information and availability
Facilitate bookings and (where applicable) process payments on your behalf
Provide a messaging system for you and guests to communicate

We do not own or manage your property. We are not a party to the accommodation contract between you and the guest.

1.2 Your role

You:

Are the provider of the accommodation and any associated services;
Enter into a direct contract with each guest for the stay (“Accommodation Contract”); and
Are solely responsible for your property, its compliance with law and the fulfilment of each booking.

2. Onboarding and eligibility

To list properties on Contractors Stay-Away you must:

Be at least 18 years old and legally capable of entering into contracts;
Have the legal right and any required permissions to offer the property for short-term stays;
Provide accurate and complete information during registration; and
Maintain a valid email address and phone number for communication.

We may request identification, proof of ownership/authority or other documentation before or after activating your account.

We may reject or deactivate your account at our reasonable discretion, for example where:

Information provided is false or misleading;
The property appears unsafe or non-compliant; or
You have previously breached these Terms or other agreements with us.

3. Property information and content

3.1 Accurate information

You must ensure that all information related to your property is accurate, complete and kept up to date, including:

Property type, location and number of rooms
Number and type of beds, bathrooms and living spaces
Amenities (e.g. Wi-Fi, parking, kitchen facilities)
Security features (e.g. CCTV, alarms, gated driveway)
Check-in and check-out times
House rules and any restrictions (e.g. no smoking, no pets)
Prices, taxes, fees and any additional charges (cleaning fees, deposits, etc.)

3.2 Photos and media

Photos and media you upload must:

Be truthful representations of the property and amenities;
Not infringe any third-party rights (e.g. copyright, trademarks);
Not contain illegal, offensive or inappropriate content.

We may edit or remove photos or content that we reasonably consider misleading, low-quality or inappropriate.

3.3 Content licence

You grant us a worldwide, non-exclusive, royalty-free licence to use, reproduce, adapt and display your property content (including photos and descriptions) on our platform and in marketing materials for the promotion of Contractors Stay-Away while your property is listed and for a reasonable period afterwards.

You warrant that you have the rights necessary to grant this licence.

4. Prices, availability and taxes

4.1 Setting prices

You are responsible for setting:

Nightly rates and minimum stays;
Cleaning fees, deposits and other charges;
Any applicable taxes (e.g. VAT, local tourism taxes).

You must clearly disclose all mandatory charges in your listing so that guests can see the full price before booking.

4.2 Availability

You must keep your property’s availability up to date. If you use multiple platforms, you are responsible for managing calendars to avoid double bookings.

4.3 Taxes

You are solely responsible for:

Determining whether VAT or other taxes apply to your income from bookings;
Collecting and remitting such taxes to the relevant authorities; and
Complying with any reporting obligations.

We do not provide tax advice. We may, where required by law, withhold or report amounts to tax authorities.

5. Bookings, cancellations and overbookings

5.1 Bookings

A booking made via Contractors Stay-Away is binding once:

The guest has completed the booking process and accepted the applicable terms; and
Any required payment or deposit has been successfully processed.

You must honour all confirmed bookings except where cancellation is permitted under your chosen cancellation policy, force majeure (see below) or other serious and justified reasons.

5.2 Your cancellation and refund policy

You can choose a cancellation/refund policy for your listings (for example, flexible, moderate, strict or non-refundable) within the options we make available.

You must:

Ensure your policy is clear and visible in your listing and at checkout;
Apply it consistently and fairly to all guests; and
Respect any additional consumer protection rights that may apply by law.

Our separate Cancellations & Refunds Policy explains how such policies are presented and how refunds are operationally processed.

5.3 Overbookings and relocation

If you are unable to provide the booked accommodation (e.g. due to an overbooking or property issue), you must:

Inform the guest and us immediately via the platform; and
Use reasonable efforts to provide suitable alternative accommodation of an equal or higher standard and similar location at no additional cost to the guest; and
If no suitable alternative is available, agree to a full refund of amounts paid for the stay.

Repeated overbookings may result in penalties, lower visibility or suspension of your listings.

6. Payments, commission and invoices

6.1 Payments

Where we or our payment providers collect payments on your behalf:

We will collect from guests the amounts due (including taxes and your charges) as displayed at the time of booking;
Any 5% customer service fee will be shown to the guest before they confirm the booking;
We will remit the net amount to you in accordance with the payout schedule shown in your account.

6.2 Host listing fee and booking fee

Hosts currently pay a £100 annual fee before listing a property. Payment gives access to list properties for 365 days. We do not currently charge hosts a separate commission on bookings.

Customers are charged a 5% service fee on each booking. The fee is included in the total price displayed before they confirm the booking.

6.3 Invoices and statements

We will provide statements or invoices detailing:

Bookings completed in the period;
Any fees charged;
Net payouts made to you.

You must review these and notify us promptly of any errors.

6.4 Chargebacks and disputes

In the event of chargebacks or payment disputes, we may:

Provide reasonable assistance in responding to the dispute;
Deduct disputed amounts and any associated fees from your future payouts where the dispute is resolved in the guest’s favour.

7. Guest experience, conduct and complaints

7.1 Guest experience

You must provide the accommodation:

In a safe, clean and habitable condition;
As described in your listing;
With the agreed amenities and services available.

7.2 Unacceptable behaviour

You must not:

Discriminate against guests on unlawful grounds;
Engage in abusive, threatening or harassing behaviour towards guests or our staff;
Seek to circumvent the platform by repeatedly diverting Contractors Stay-Away guests to off-platform bookings in order to avoid platform fees.

7.3 Complaints

You are the primary point of contact for property-related complaints during and after a stay. You must handle complaints promptly and professionally.

We may:

Assist in communication where there is a dispute;
Request information from you;
Take appropriate action (including temporary or permanent suspension) where there are repeated or serious complaints.

8. Data protection and messaging

8.1 Use of guest data

You must handle guest data in compliance with applicable data protection laws. You may only use guest contact details and other personal data:

To manage bookings and provide the stay;
For necessary follow-up communication;
For marketing only where permitted by law (for example, with consent).

You must not share guest data with third parties except where necessary for the stay and compliant with law.

8.2 Messaging on the platform

You must use the platform’s messaging tools for key pre- and post-booking communication where possible. You must not send:

Unsolicited marketing unrelated to the booking;
Spam, abusive or offensive content;
Links to fraudulent or unsafe websites.

We may monitor messaging for security, fraud prevention and support purposes.

9. Compliance, safety and insurance

You are solely responsible for ensuring that your property and operations comply with all applicable laws and regulations, including (as applicable):

Planning and licensing rules
Short-term letting regulations
Fire safety and health & safety rules
Landlord/tenant and housing regulations

We strongly recommend that you maintain appropriate public liability and property insurance that covers short-term stays.

10. Term, suspension and termination

These Terms apply for as long as you maintain an active host account or listings on Contractors Stay-Away.

We may suspend or terminate your account, remove listings or restrict access where:

You materially breach these Terms;
You provide misleading, fraudulent or illegal content;
You repeatedly cancel bookings or receive serious complaints;
We are required to do so by law or a competent authority.

You may deactivate your account at any time via your dashboard or by contacting us at ku.oc.yawayatssrotcartnoc@tcatnoc.

Termination will not affect rights and obligations already accrued (e.g. fees due or bookings already made).

11. Liability and indemnity

Nothing in these Terms limits or excludes any liability that cannot be limited by law.

Subject to that:

We are not responsible for the condition of your property, your compliance with law or your interactions with guests.
Our overall liability to you for all claims arising out of or in connection with these Terms and your use of the platform is limited to the total fees you have paid to us in the 12 months prior to the event giving rise to the claim.

You agree to indemnify and hold us harmless against any claims, damages, losses or expenses arising from:

Your breach of these Terms or applicable laws;
Your content or listing information;
Any claim made by a guest or third party in relation to a stay at your property (except where caused by our own breach or negligence).

12. Changes to these Terms

We may update these Terms from time to time. The latest version will be posted on our website with the “Last updated” date. Where changes are material, we will use reasonable efforts to notify you (for example by email or dashboard notification).

By continuing to list properties or accept bookings after the updated Terms take effect, you agree to be bound by them.

13. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the courts of England and Wales.