Last updated: 10 October 2026
These Customer Terms of Service (“Terms”) govern your use of the Contractors Stay-Away website, account and booking services as a guest or site visitor.
By using our platform, creating an account or making a booking, you agree to these Terms.
“Contractors Stay-Away” (“we”, “us”, “our”) is a sole trader business based in the United Kingdom.
We provide an online platform where:
When you make a booking, you enter into a direct contract with the relevant host for the stay (“Accommodation Contract”). We are not a party to that Accommodation Contract. Our role is to operate the platform and, where applicable, process payments on behalf of the host.
To use our services you must:
You are responsible for:
We may suspend or close accounts that:
Contractors Stay-Away is a marketplace:
We do not own or operate the properties listed and we do not provide accommodation ourselves.
You agree to use the platform only for lawful purposes and in accordance with these Terms.
You must not:
We may, at our discretion, modify or withdraw any part of the platform at any time.
5.1 Making a booking
When you make a booking:
5.2 Booking confirmation
A booking is confirmed once:
5.3 During your stay
You agree to:
You are responsible for any damage or loss you or your guests cause to the property during your stay, and the host may charge you for such damage under the terms of the Accommodation Contract.
6.1 Prices and charges
Prices shown on our platform are usually per property per night (unless stated otherwise). Before you confirm a booking, we will show:
6.2 Service fees
We charge customers a 5% service fee on each booking. This fee is included in the total price shown before you confirm the booking.
Unless stated otherwise in our Cancellations & Refunds Policy, Contractors Stay-Away service fees are generally non-refundable, except where a booking is cancelled due to an error on our part or as required by law.
6.3 Payment processing
Payments may be processed:
The responsible party will be indicated in your booking confirmation. You must ensure your payment method is valid and has sufficient funds.
If your payment fails, is reversed or is suspected to be fraudulent, the booking may be cancelled.
7.1 Host cancellation policy
Each property listing has its own cancellation policy set by the host (e.g. flexible, moderate, strict, non-refundable). The applicable policy is displayed:
By confirming a booking, you agree to that cancellation policy.
7.2 Your cancellation
If you cancel a booking:
7.3 No-shows and early departures
If you do not arrive or leave early, this is usually treated as a late cancellation, and refunds are subject to the host’s policy and our Cancellations & Refunds Policy.
7.4 Changes to bookings
Changes such as date changes, length of stay or guest numbers are subject to:
Details of how cancellations and refunds are processed, including timing and treatment of our service fees, are set out in our Cancellations & Refunds Policy.
We want Contractors Stay-Away to be safe and professional for everyone. We may restrict or terminate your access if you engage in unacceptable behaviour, including:
We may also cancel current bookings where necessary to protect hosts, guests, our staff or our business, and will inform you where we reasonably can.
After a stay, you may be invited to leave a review. Reviews must:
We may moderate, hide or remove reviews that breach these rules.
The Contractors Stay-Away platform and its content (excluding user-generated content) are protected by copyright and other intellectual property rights owned by us or our licensors.
You may:
You may not:
Nothing in these Terms excludes or limits any liability that cannot be excluded under law (for example, liability for death or personal injury caused by our negligence, or for fraud).
Subject to that:
You may have additional consumer rights under mandatory local laws, which are not affected by these Terms.
Our handling of your personal data is governed by our Privacy & Cookie Statement, which forms part of these Terms. Please review it carefully to understand how we collect and use your data.
We may update these Terms from time to time. The latest version will always be available on our website and will indicate the “Last updated” date.
If we make material changes, we will use reasonable efforts to notify you (for example by email or via your account). By continuing to use the platform after changes take effect, you agree to the updated Terms.
These Terms and any non-contractual obligations arising out of them are governed by the laws of England and Wales.
If you are a consumer, you may benefit from mandatory consumer protection laws in your country of residence. Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales.
